Dispute Resolution


Anyone can place a "For Sale" sign on a front lawn, but it takes a REALTOR® to understand and comply with the National Association of REALTOR® Code of Ethics. It is this Code that distinguishes genuine REALTOR® from anyone carrying a lawn sign.

NAR's professional standards policies include a defined process of checks and balances to protect members and evaluate potential Code violations. The presentation above describes this process. 

GMAR has expanded our online information about the available services for ethics complaint, mediation, and arbitration. Through the enforcement of these services, we aim to protect and promote professional standards and Code of Ethics for Realtors®.

For questions, please contact GMAR’s Professional Standards Administrator via email at Pauline@gmaronline.com or by phone at 248-522-0340.

  • The Ombudsman Program is the first step in conflict resolution. It is an informal, neutral, independent, and highly confidential way for Realtors® and their clients and customers to express their concerns and explore options to help resolve those concerns. An Ombudsman is appointed to receive and resolve disputes through constructive communication and advocating for consensus and understanding. 

  • Boards and Associations of REALTORS® are responsible for enforcing the REALTORS® Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law or regulation, which apply only to real estate professionals who choose to become REALTORS®.

    If you believe a Realtor® has violated one or more articles of the Code of Ethics, filing a complaint may be an option. 

  • As a free conflict alternative to litigation or arbitration, mediation assists in resolving disputes with the assistance of a neutral mediator.  

  • In the arbitration process, parties in a dispute agree to let an unbiased Hearing Panel resolve a real estate-related issue.